Delivery & Pick Up Policy
DELIVERY
We aim to deliver all orders within 3-15 working days (Monday - Friday) after your order is received. The average delivery time is 5-10 working days. Please note that our end-of-year closure period may affect delivery times, as explained below. If we are unable to meet our delivery timeframe, we will inform you as soon as possible. If we fail to deliver your order within a reasonable time frame, you cancel your order and receive a full refund, as detailed under the "cancelled and changed orders" section.
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We deliver directly to the following city locations: Sydney
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Due to the weight and size of our concrete sleeper products, delivery is not as standard as other building or construction materials and it requires that we a transport truck with an all terrain forklift (Manitou).
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Average delivery costs are around $407 with a minimum of 7 tonne, but vary depending on order size and delivery location. Please contact us for a quote.
END-OF-YEAR DELAYED DELIVERY TIMES
During October, November and December, we typically experience an influx of orders that may cause delivery delays. You may place your order, and we will confirm our best delivery date within 2 days. if the delivery date does not suit you, we can refund the delivery, and you can pick up your order yourself or arrange alternative transport.
END-OF-YEAR CLOSURE PERIOD
Please note that we do not process orders during our end-of-year closure period
PICK UP "DIRECTLY FROM A LOCAL LOCATION" OPTION
After placing your order through our online store, you may pick it up directly from a nearby location within 48 hours if it's in stock. Once your order is processed and entered, we will send you a text or email with all the pickup details, including a pickup number. Please note that the pickup location may be determined by the product type and stock.
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Pick up is available from Wetherill Park warehouse
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Our loading areas can accomodate vehicles with trailers right up to B-double trucks. Please lift the materials safely and lift smart!
CORRECT QUANTITIES & ITEMS
We follow strict packing procedures to ensure the correctness of the items and quantities in your order. Orders are checked at the time of packing and again at the time of delivery/pickup. wrong orders are rare, but if we ever shortchange you, please let us know within 48 hours. we'll check our packing and delivery documents and photos, and any verified mistakes in supply will be rectified at our expense as soon as possible. Please note that we don't accept claims after 48 hours, and we don't accept claims for goods that have been lost, stolen, or damaged after our delivery.